Refund policy

Last updated: 6 September 2026

Thank you for shopping with NovaWell. We want you to love your purchase, but if something isn't right, here is how our refund and return process works.

Returns

You have 14 days from the date you receive your item to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

To start a return, contact us at contact.novawell@gmail.com with your order number and the reason for the return. We will provide instructions on how and where to send your package.

Damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you received the wrong item, contact us right away at contact.novawell@gmail.com with photos of the product and packaging so we can resolve the issue at no extra cost to you.

Refunds

Once we receive and inspect your return, we will let you know if the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. It can take extra time for your bank or card issuer to process and post the refund.