Terms of service

Last updated: 6 September 2026

Welcome to NovaWell (nova-well.com). By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully.

1. General

NovaWell sells kitchen and home organisation products online to customers in the United Kingdom and Europe. All prices are shown in GBP and may include or exclude taxes as indicated at checkout.

2. Products and pricing

We make every effort to display our products and their prices as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the site are error-free. We reserve the right to correct any errors and to change or update prices at any time without prior notice.

3. Orders

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraud.

4. Payment

Payment is processed securely at checkout. By providing payment information, you represent that you are authorised to use the payment method provided.

5. Shipping and returns

Shipping timelines and costs are described in our Shipping Policy, and our return process is described in our Refund Policy.

6. Intellectual property

All content on this site, including text, graphics, logos, and images, is the property of NovaWell or its licensors and is protected by applicable intellectual property laws. You may not reproduce or use this content without our written permission.

7. Limitation of liability

To the fullest extent permitted by law, NovaWell shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

8. Governing law

These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection rights you may have in your country of residence.